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| Quality Services :
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| The Company Provides Quality services in surface transportation. Quality is listed as one of our five objectives, viz. Growth, Safety, Quality, Delivery and Cost. We take all efforts to provide quality in transportation to our customers. In view to satisfy our customers, we provide following services,
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- Pickup & Delivery is within your reach
We are pioneers of this type of services in surface transportation in India. Before 22 years, we developed this idea for Industry in Maharashtra and further expanded for Karnataka ,Goa also. We collect consignment from Consignor’s Door and deliver it to Consignee’s Door. This is delighting service and satisfies the customer. This type of service has proven very useful and has become our brand image.
- Logistic Management:
This is one more quality service we provide to our various customers. Under this service, we manage to collect raw materials, components and WIP materials from vendors of our customer and supply them in their JIT system. For providing this service, we manage warehouse for our customers and manage their flow of manufacturing.
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| Quality is one of most important aspect of our objectives viz. Growth, Safety, Quality, Cost and Delivery. We, being in Service sector, measure our quality in terms of following,
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- On time Delivery:
Our objective is to delivery consignment within 24 Hours for below 300 km and Delivery within 36 Hours for above 300 km from the date of pick-up. We measure OTD, by deducting booking date of consignment from its delivery date. Delivery time/days is calculated in this manner for every consignment. We transport around 16-17000 consignments per month and average OTD is more than 75%. Efforts are being taken to achieve 90% performance. And we are proud to mention here that, for branches like Satara, Kolhapur it has measured more than 90%. In the cities like Pune, Mumbai, etc., where there are problems like Octroi, etc. it is becoming bit difficult to grow the performance. But efforts are being taken to increase the same also.
- Customer Complaints:
About 200+ vehicles move more than 700 consignments in spread of more than 50 locations. There are always chances of loss, damage, short deliveries or excess deliveries of consignments in any transport service. We measure them as our quality index. They are measured Branch wise as well as Vehicle/Driver wise. Quality index is measured by formulae as,
Quantity of consignments lost + damaged + short/excess delivery
QB or QV =----------------------------------------------------------------------------------- x 100
Quantity of consignments transacted
For a month, it comes less than 0.10%! In the same manner, we also calculate DPMO i.e. Defects per Million Opportunities and our Sigma level of working. Our services are above 5 sigma level, that we can say proudly and by the end of year we may reach 5.5 sigma level in near future!
- Document reality / correctness / timely closure:
All consignments being transported carry a unique GC note no. Various GC notes clubbed together make a document called GDM and various GDMs are carried in one LHS. The document LHS is unique for individual trip of individual vehicle. Correctness of all these documents as well as timely movement and closing of them is also measured. Watch of documents provides us control on transactions.
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Performance Metrics Measurement :
To measure all such quality measures, we have developed our own KPI management system in the guidance of Mr.Baban Shelke (CMD) . We have implemented this system from last 4 years and with lots of efforts, it is been developed throughout our organization. All employees are trained and they measure their own metrics and are responsible for their performance. Every Cell and every Branch have their own KPI metric sheet and is been evaluated every month. For non-performing areas, accordingly action plan is created, which is an owner oriented and date restricted document. This is KEY of our success. |
Leaning towards Six Sigma Quality :
All activities described above are well planned four years before. We wish to be first LEAN enterprise in Surface transport industry and assure Six Sigma Quality to our customers. LEAN is a culture that we are establishing throughout our organization and Quality matrices are defined in view of Six Sigma measurement systems. We have defined our corporate measures in priority as Growth, Safety, Quality, Delivery and Cost. All the performance measures are based on these indices and performance of individuals is measured.
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